Shipping & Ordering Information

Creative Chocolates

Creative Chocolates ships all year. To insure that our products arrive in mint condition, we use the best available overnight and second day air (2DA) shipping services. We always ship in reusable insulated shipping containers, with reusable ice packs.

EXACT shipping cost will be determined at the time of shipping based on dimensions and weight of package. Special added charges are applied by the shipping service for Saturday pick-up/ delivery, delivery to Alaska or Hawaii, residential delivery, fuel surcharges, insurance and remote area delivery.
Next day air (NDA) service for most small orders is $12-$18 additional.
Shipping costs for custom orders and combination orders are based on the dimensions and/ or weight of the package and normally cannot be determined exactly until the order is packaged.
Large orders may be shipped by refrigerated truck.

We are unable to accept orders to PO, APO, FPO, or box addresses. Rural Route, Highway, and State Route Box addresses are acceptable (phone numbers should be provided).

To insure orders are not in transit over a weekend, second day air shipments are made for delivery only on Wednesday – Friday; and next day air shipments for delivery Monday- Saturday.

Delivery in the San Antonio metropolitan area is made by local delivery services (estimated daytime charge is $12 to most locations inside Loop 1604 and north of Highway 90). Some custom designs are very fragile and we may be unable to ship these outside of the local San Antonio area. Unless otherwise noted, all shipments are FOB San Antonio, TX .

If you wish to use your own FedEx, DHL, or UPS account, please provide us your account information and we will charge only for the shipping container.

Except for written contract agreements, prices are subject to change without notice.

ORDERS may be placed by:

INCLUDE in your order: (1) quantity and clear description of the items desired; (2) Billing AND ship-to address and phone numbers for each item; (3) Desired delivery means (2DA or NDA) and desired delivery date for each item, and, (4) Credit card information including: card number, expiration date, the three or four digit security code, card billing address (if different than ship to address), and name of the credit card holder. We accept Visa, MasterCard, American Express.
If you wish an enclosure card sent with a gift, please include the complete desired message. If you want us to include your own handwritten card or note with the chocolate, just send it to us and we'll put it in the package.
Be sure to include your name and a daytime phone number in the event we need to contact you concerning the order.

Applicable sales tax will be added to shipments delivered in Texas.



1.  Acceptance policy:  Prices and discounts offered subject to acceptance by Creative Chocolates.  Prices subject to change without notice except for contract prices once agreed upon.   Delivery will be as prompt as possible.  However, seller is not to be responsible for non-delivery due to circumstances beyond his control such as labor strikes, carrier delay, acts of God.  FOB San Antonio, Texas, unless otherwise specified.


2.  Shipping by most direct and best carrier, normally overnight or second day air. Local delivery in San Antonio is available (we use local delivery services).  You may specify another method if you wish.  We cannot be responsible for any delays or damage to order. Shipping charges as specified in the proposal/agreement. Goods in transit are at purchaser’s risk.


3.  In the event of damage or shortage in transit, file all claims with the carrier within 24 hours of receipt.  The shipper is not responsible for damage or shortage which occurs in transit.  Do not return the product without written authorization.  All returns must be prepaid.


4.  Title to the product shall remain with the seller until buyer actually receives the product.


5.  We cannot authorize the return of overstocked/unwanted merchandise.


6.  Seller makes no warranty either expressed or implied in connection with the product purchased except that it was fit for consumption at time of shipment.


7.  Orders which have been accepted cannot be cancelled or quantities reduced except upon terms that will compensate the manufacturer against loss. Compensation for custom orders made to the customers specifications includes the preparation of any artwork, molds, etc, the production of the chocolate including packaging, and delivery, if any. Any cancellation of orders prior to production are subject to charges for work accomplished up to that point. Cancellation after production begins will include charges for all work performed through cancellation/change.


8.  If credit terms are approved, terms unless otherwise agreed to in writing are Net 10 days from date of invoice. A service charge of 1 1/2% per month (18% annual) will be charged from the 11th calendar day following billing date.  Buyer pays from invoice, no statements will be sent.  Buyer agrees to pay all reasonable court costs, attorney fees, and related costs associated with collection of unpaid accounts. 


9.  Sketches, copy, dummies, and all preparatory work created or furnished by the manufacturer shall remain their exclusive property and no use of same shall be made, nor may any ideas therefrom be used, except with their permission and compensation to be determined by the owner.


10.  Artwork, type drawings, negatives, positives, plates, engravings, molds,and other items when supplied by Creative Chocolates regardless of who pays for them shall remain their exclusive property unless otherwise agreed to in writing.  Purchaser warrants that they have the authority to permit the reproduction of any name, sketch, or other item depicted in the chocolate ordered by them.


Call us at (210) 824-2462 for more information... or
e-mail us.

We'd love to create that special touch for you.

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